We drove two SUVs to the exit of the Irkutsk airport building. It was 50 minutes left before the landing of the guests. At that moment, on the pier in the Village of Kultuk, two hours from Irkutsk, was loading on the boat support staff, equipment and products. To have time to prepare for meeting guests at the Recreation Center of Russian Railways, the boat had to depart at 8 am.
At 7:50, the captain was ready to set off, they were waiting for the cake — it should have been delivered in a separate refrigerator car. From the airport, I called the manager of the confectionery company. He didn't answer. After three or four unsuccessful calls I called his director. It turned out that the manager who took the order confused the date and our cake had not even baked.
Kostya, the director of the confectionery said, “Vladimir, don't worry, we'll deliver it by helicopter.” The guests hadn't left the plane yet, but we already had a mistake.
The notorious human factor throws up such unforeseen tasks every day. Over time we stop to be nervous, the immunity to stupidity and irresponsibility of people is developed. We just need to correct their mistakes and move on according to the daily schedule of the program.
When we saw Yuri accompanied by his family, he no longer seemed like a stranger to us. It always happens when you communicate with the customer directly for several months. This significantly discharges the situation and sets a positive impetus at the start. As if you meet an old friend.
We got our luggage, sat in the cars and drove to the center of Irkutsk for breakfast. While the guests were eating, we met Oleg Mityaev with his team. Their flight landed 30 minutes after the guests. We planned that we first deliver the family of Yuri to the Recreation Center of Russian Railways. Musicians were sent a little later so that they don't meet with the birthday woman. We wanted to keep the surprise until the next day.
After breakfast, we drove to the pier in the Village of Kultuk, the southernmost point of Baikal. At the same time, in Kultuk our workers were putting boxes with musical equipment aboard a cargo ship. They needed to have time to transfer two tons of light and sound in two hours. By the arrival of the guests, this ship was not supposed to stand out among the others on the pier. We could send it earlier — it was planned to transport the musicians and the cake, which could not be delivered by the morning boat.